Learn more about Christopher Plumbing Services Ltd
Our office is open from 8am to 5.30pm. We always try to answer the phone but will call back as soon as possible if a message is left.
We maintain good communication with the customer from first point of contact through to final invoice, helped by efficient use of technology to keep comprehensive records with photos, job details, time logs and so on.
We'd like to introduce the team first, then scroll down to find out what to expect when the engineer visits your home.
Meet the team
Engineers will always be suitably qualified to carry out the work required.
Christopher Elias
Director
Brian
Alex
Tom
Gas Safe engineer
Mike
Gas Safe engineer
No vacancies
What happens when our engineer visits?
Our engineers attend appointments in company uniform and in a company liveried van.
We usually give appointment times such as between 9am-10am. The engineers endeavour to arrive on time but if there is any delay, we will contact the customer.
The engineers carry iPads to assist with administration. Firstly, all appointments are time-logged. The customer will be required to provide a digital signature (on the engineer's iPad) when work commences and upon completion.
We would politely request that customers visit our website before appointments to view our our prices and Terms and Conditions (links are provided in emails/texts and printable PDFs can also be downloaded). This is important because when we ask customers to sign at the start of work, we are also asking them to confirm acceptance of our T&Cs.
We keep job notes for each customer and these notes help maintain continuity (if a different engineer visits the property, for example). The notes might include information provided by the customer (such as parking suggestions) or technical details about the heating system.
The engineer will keep the customer fully informed of issues arising; sometimes these issues may affect the time and/or materials allocated to the job. The engineer may also take photos and make notes. Some advisory comments might be included on the customer’s invoice for information.
Payment by cash, cheque or debit card is due on presentation of our invoice, either by the engineer after sign-off or via email from the office. The engineer is equipped to take debit card payments (NB we do not accept credit cards).
Registered office – correspondence address
Christopher Plumbing Services Ltd
Unit 1 Hackwood Business Park, Water End,
Basingstoke RG24 7BA
Local offices
Christopher Plumbing Services Ltd
Delibes Road, Basingstoke RG22 4LZ
Christopher Plumbing Services Ltd (Fleet)
Centaur House, Ancell Business Park, Ancell Road, Fleet, GU51 2UJ
Christopher Plumbing Services Ltd (Andover)
Office 5, Basepoint Business Centre, Caxton Close,
East Portway Business Park, Andover SP10 3FG
The small print... prices, T&Cs, privacy policy
Visit our prices page for our plumbing and gas services prices and information about our estimates and appointments. All work is subject to our Terms and Conditions. Our Privacy Policy statement tells you how we use your information.